Read Me First

Release Notes
Snap EDR Management Console
Downloading Agent Info
Snap EDR Agents
Product Guides

Snap EDR is preinstalled on your SnapServer. You need only configure it from the GuardianOS (Snap EDR link under Extras in the Site Map). However, if you want to include Windows, Linux, or Mac workstations as Agents, or if you need to reinstall or upgrade Snap EDR, you must download the installation files. Choose one of the following options to get started:

Downloading and Installing Snap Enterprise Data ReplicatorTM (Snap EDRTM)
Step 1 Install and configure the Snap EDR Management Console.
Step 2 For non-SnapServers, download the Snap EDR Agent Information File. For SnapServer-only installations, skip to Step 3.
Step 3 Install and configure Snap EDR Agents.
Downloading Installation Files for Windows, Linux, or Mac Agents
Open the Snap EDR Agents page and scroll to the appropriate instructions.
Finding More Information on Snap EDR

Click here to access the complete set of Snap EDR product documentation.

Obtaining Technical Support

To obtain additional service or technical support for your SnapServer, call the following numbers or visit

Americas and Asia Pacific: Monday - Friday (except holidays) 7:00 AM - 4:00 PM U.S. Pacific Time

Toll-Free (U.S. and Canada): 1-877-654-3429

International: 1-858-571-5555, option 5

Europe, Middle East, and Africa: Monday - Friday (except holidays) 8:00 - 5:00 GMT

English, French, and German languages:

+44 (0) 118-9898050

Have your model, server number, and OS version information; a description of the issue; any conditions, programs, or other factors that may be contributing to the issue; and the steps needed to reproduce the problem.

Copyright Notice

Copyright © 2010, Overland Storage, Inc. All rights reserved.

Information in this document is subject to change without notice and does not represent a commitment on the part of Overland Storage or any of its subsidiaries. The software described in this document is furnished under a license agreement. The software may be used only in accordance with the terms of the license agreement. It is against the law to copy the software on any medium. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the express written permission of Overland Storage, Inc.

This product contains software licensed under version 2 of the GNU General Public License, version 2 of the GNU Library General Public License, and version 2.1 of the GNU Lesser General Public License. Source code of the software with this license is available on request from Overland Storage.


Overland Storage, the Overland Storage logo, SnapServer, the SnapServer logo, Snap Disk, SnapOS, GuardianOS, Snap EDR and Snap Enterprise Data Replication are trademarks or registered trademarks of Overland Storage, Inc. registered in the U.S.A. and other countries.

Products mentioned herein are for identification purposes only and may be registered trademarks or trademarks of their respective companies. BakBone and NetVault are trademarks of BakBone Software, Inc. Windows, Windows NT, Internet Explorer, and Active Directory are registered trademarks of Microsoft Corporation. Java and Solaris, are registered trademarks of Sun Microsystems, Inc. FireFox is a trademark of Mozilla Foundation. AppleShare, AppleTalk, Macintosh, and MacOS are registered trademarks of Apple Computer. AIX is a registered trademark of IBM Corporation. OpenView and HP-UX are trademarks or registered trademarks of Hewlett-Packard Company. BrightStor, Unicenter TNG, ARCserve, eTrust, and Unicenter are trademarks or registered trademarks of Computer Associates, Inc. Smart UPS and APC are registered trademarks of American Power Conversion Corporation. UNIX is a registered trademark of The Open Group. XFS is a trademark of Silicon Graphics, Inc. Backup Exec, Symantec NetBackup BusinessServer, and Symantec NetBackup DataCenter are trademarks or registered trademarks of Symantec Corporation. EMC Legato NetWorker is a trademark of EMC, Inc. Linux is a registered trademark of Linus Torvalds. All other brand names or trademarks are the property of their respective owners.


Overland Storage, Inc. provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Overland Storage and its subsidiaries reserve the right to revise this publication and to make changes in the content hereof without the obligation of Overland Storage to notify any person of such revision or changes.